Privacy Policy

Overview

Lumora ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights regarding your personal data.

Information We Collect

We collect the following information when you make a purchase:

• Email address — to deliver your purchase and send your receipt
• Name — provided during checkout for billing purposes
• Payment information — processed entirely by Lemon Squeezy; we never see or store your card details
• Order details — product purchased, amount paid, and date of transaction

We do not collect any information unless you make a purchase. Simply browsing the Lumora store does not result in any personal data being stored.

How We Use Your Information

• To fulfil your order and deliver your digital download
• To send your purchase receipt and any product updates
• To respond to support requests or refund enquiries
• To comply with legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes.

Third-Party Services

We use the following third-party services to operate the store:

• Lemon Squeezy — payment processing and file delivery. Their privacy policy applies to data shared during checkout.
• Supabase — database infrastructure for product management. Data is stored securely on Supabase's servers.
• Netlify — website hosting. Standard server logs may be collected by Netlify.

Data Retention

Order records are retained for a minimum of 7 years in accordance with standard financial record-keeping requirements. You may request deletion of your personal data at any time, subject to legal obligations.

Your Rights

You have the right to:

• Request a copy of the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent where processing is based on consent

Cookies

Lumora does not use tracking cookies or advertising pixels. Basic session functionality may use browser storage to maintain your browsing state.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. Continued use of the site after changes constitutes acceptance of the updated policy.